Step by step
- Check what you owe. Open your bill to see arrears and the current amount.
- Pay the dues at a bank or through your app, and keep the receipt. If paying all at once is not possible, ask about installments; supply is restored after the first installment and formalities.
- Visit the sub-division customer service centre with the paid receipt, CNIC and latest bill.
- Affidavit on stamp paper: MEPCO takes an undertaking that supply may be disconnected immediately if future bills or installments are not paid.
- Security deposit and agreement: the deposit is updated at prevailing rates and a new agreement signed.
- Reconnection order (RCO) is issued by the Customer Services Officer, and the line staff restore supply.
Disconnected for a long time?
If a connection stays disconnected for a long period, the meter and service line may be removed and the account closed. Restoring it can then require a fresh application like a new connection. Ask your sub-division which case applies to you.
Disconnected although you paid?
MEPCO’s FAQ says that if you received a disconnection notice for arrears you had already paid, show the bank receipt to the customer service officer of your division to have it reversed. Keep every receipt until the payment shows on your bill history.
Avoid disconnection next time
- Save your number with “Remember” and check your bill each month.
- Pay before the due date; see payment methods.
- Dispute wrong bills early through MEPCO complaints instead of leaving them unpaid.
Frequently Asked Questions
How do I get my MEPCO electricity reconnected?
Pay the outstanding dues, then get a reconnection order from the Customer Services Officer at your sub-division after completing the affidavit, security deposit update and agreement.
Who issues the reconnection order?
MEPCO states that the reconnection order (RCO) is issued by the Customer Services Officer (CSO).
Do I have to pay a security deposit again?
MEPCO updates the security deposit at prevailing rates before restoring a disconnected connection.
What if I paid but still got a disconnection notice?
Show the paid bank receipt to the customer service officer so the notice can be reversed.