MEPCO helpline numbers
| Purpose | Number / contact |
|---|---|
| Complaints and outages | 118 |
| Toll-free customer line | 0800-63726 |
| MEPCO headquarters complaint lines | 061-9220313, 061-9220314, 061-9220317 |
| MEPCO support (website) | 0319-9757789 · rcc@mepco.com.pk |
| Head office | Khanewal Road, Multan |
When a feeder trips, many people call at once and local lines stay busy. MEPCO advises using the headquarters numbers or 0800-63726 in that case. Circle-wise numbers are on MEPCO offices and contact numbers.
Register a complaint online (CCMS)
- Open the official Complaint Management System at ccms.pitc.com.pk (linked from MEPCO’s website as “Complaint Cell”).
- Select MEPCO and enter your reference number.
- Choose the complaint type (supply, billing, meter, etc.) and describe the problem.
- Submit and note the complaint number. Use it to track progress.
Track a MEPCO complaint
Whichever way you register, write down the complaint number straight away. It’s the reference MEPCO staff use to find your case. For MEPCO complaint tracking, quote that number when you follow up on 118 or 0800-63726, or check the complaint again on CCMS.
If you complained more than once about the same problem, keep every number. It shows how long the issue has been open, which helps when you escalate to the SDO, the headquarters lines or NEPRA.
MEPCO complaint number in Multan
MEPCO’s head office is on Khanewal Road, Multan. The headquarters complaint lines are 061-9220313, 061-9220314 and 061-9220317, and they’re useful when local numbers stay busy. Consumers in Multan and every other MEPCO district can also use 118 and the toll-free 0800-63726.
Complain through the MEPCO mobile app
MEPCO has its own mobile app that includes a power complaint option, along with a bill estimator and load-shedding information. It’s handy for supply complaints when you’d rather not wait on a phone line. For billing disputes, the customer service centre is still the place to settle the amount.
Which office handles what
Outage, voltage, sparking
Call 118 or your local complaint office. For danger (fallen wires, sparking) keep away and report immediately.
Wrong reading or bill
Sub-division customer service centre, with your bill and meter photo. MEPCO advises fixing a reading difference before it rolls into the next bill.
Paid bill shown as arrears
Show the bank receipt to the customer service officer to get it corrected.
Low voltage in the area
Contact your SDO, XEN or SE; they can escalate to MEPCO headquarters for additional work if needed.
Before you complain, keep ready
- Your 14-digit reference number (open your bill to copy it).
- A photo of the meter display, if the complaint is about readings.
- Payment receipts for any disputed amount.
- Your complaint number from previous attempts.
Not resolved? Escalate to NEPRA
If MEPCO does not resolve your complaint, the regulator NEPRA accepts consumer complaints through its consumer affairs complaint system on nepra.org.pk. Mention your MEPCO complaint number and attach the bill and receipts.
Beware of fake calls
MEPCO does not ask you to pay bills into personal accounts or to share OTPs. If a caller threatens disconnection unless you pay them, hang up and call 118.
Frequently Asked Questions
What is the MEPCO complaint number?
Dial 118, or the toll-free number 0800-63726. MEPCO headquarters lines 061-9220313, 061-9220314 and 061-9220317 can be used when local lines are busy.
How do I register a MEPCO complaint online?
Use PITC's Complaint Management System at ccms.pitc.com.pk, select MEPCO, enter your reference number and describe the issue. Save the complaint number for tracking.
Where do I complain about a wrong MEPCO bill?
At the customer service centre of your sub-division, with the bill, a meter photo and any receipts. You can also register it on CCMS.
Can I complain to NEPRA about MEPCO?
Yes. If MEPCO does not resolve your complaint, file it with NEPRA's consumer complaint system with your MEPCO complaint number.
How can I track my MEPCO complaint?
Keep the complaint number you get from CCMS or the helpline. Quote it when you call 118 or 0800-63726 to follow up, or check the complaint again on ccms.pitc.com.pk. If several complaints were made about the same issue, keep every number, because it shows how long the problem has been open.
What is the MEPCO complaint number in Multan?
Anyone in Multan can call 118 or the toll-free 0800-63726. MEPCO's headquarters on Khanewal Road, Multan also has complaint lines: 061-9220313, 061-9220314 and 061-9220317. For general support, MEPCO lists 0319-9757789 and rcc@mepco.com.pk on its website. Keep your reference number ready before you call.