Who can approve installments
MEPCO’s published FAQ sets out these powers for general connections:
| Officer | Arrears (about) | Equal monthly installments |
|---|---|---|
| Sub-Divisional Officer (SDO) | Rs 5,000 | Up to 3 |
| Executive Engineer (XEN) | Rs 50,000 | Up to 3 |
| Superintending Engineer (SE) | Rs 100,000 | Up to 4 |
| Chief Executive Officer (CEO) | Higher amounts | Up to 6 |
These powers are meant for genuine and deserving cases and for consumers who have not defaulted in the last six months.
What it costs
When dues are allowed in installments, interest at the current bank rate is charged on them. The installment is added to your monthly bill, which you must keep paying in full alongside it.
How to apply
- Check your dues. Open your current bill and note the arrears and any outstanding installments.
- Go early. Visit your sub-division customer service centre before the due date.
- Bring documents. Latest bill, your CNIC and, if you are not the registered consumer, proof that you occupy the premises.
- Submit a written request explaining why you need installments.
- Sign the undertaking. MEPCO takes an affidavit that you will pay both the installment and the monthly bill and will not ask for further installments.
- Pay the first part. Pay the current bill and the first installment as instructed; later installments then appear on your bills.
Conditions to keep in mind
- Installments are a facility, not a right; the officer decides.
- Missing an installment or a monthly bill can lead to disconnection.
- Disconnected consumers usually need to clear dues before reconnection.
- Installments appear on later bills as Installment and Outstanding Installments; see how to read your bill.
Is there a disputed amount?
If the arrears are wrong, for example a payment that was never posted, don’t ask for installments. Show the receipt and ask for a correction instead. For a detection bill or a reading dispute, register a complaint through MEPCO complaints.
Frequently Asked Questions
Can I pay my current MEPCO bill in installments?
No. MEPCO says installments are not for the current bill; they can be allowed for arrears (outstanding dues), with interest at the bank rate.
Who approves MEPCO bill installments?
Depending on the amount, the SDO, XEN, SE or CEO. MEPCO lists 3 installments for the SDO and XEN, 4 for the SE and up to 6 for the CEO.
Is interest charged on installments?
Yes. MEPCO states that interest at the prevailing bank rate is charged on dues allowed in installments.
Where do I apply for installments?
At the customer service centre of your MEPCO sub-division, with your latest bill and CNIC.